Frequently Asked Questions
Hey there! Here you will find answers to the most common questions we hear about general spa policies, skin treatments, and sugaring services.
GENERAL
What is the cancellation/no show policy?
Any Cancellation or rescheduling must be completed 24 hours in advance or the full service fee will be charged.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. We respect and value your time and ask that you do the same for us so we can provide each of our clients with the best possible experience.
Any no call or no shows will be charged the full service fee.
What is the late policy?
If arrival is delayed we will make every effort to accommodate your full appointment, but this is not always possible. Service time may be altered to avoid delays for other guests.
If you arrive more than 10 minutes past your scheduled appointment time your appointment will be cancelled and the full service fee will be charged.
Do you allow walk ins?
No, our services are by appointment only. Follow our instagram for day of openings!
How can I schedule an appointment?
Check out our online booking site! Or send us an email with your inquiry.
Can I book more than one service at a time?
Yes! Our booking site doe allow for multiple service bookings.
What are the acceptable forms of payment?
All major credit and debit cards. Cash accepted, however I do not carry change.
Are children allowed?
Due to the size of the studio space and the services being provided it is not recommended to bring children to your appointment.
Because we are located in a shared space building we must be considerate of our neighbors and their services.
SKINCARE
What can I expect from a skincare treatment?
Each skincare treatment is fully customized to each client’s individual needs. Check out our services page for a more detailed description of each treatment.
Why should I get a facial?
A facial is healing, relaxing, and soothing. They are great for the mind and even better for the skin. Facials increase cell reproduction, meaning smoother softer skin, stimulate circulation, improve hydration, help heal existing blemishes and prevent future breakouts. In simple words facials improve the texture, tone, and overall health of the skin.
Are your products safe for pregnant women?
Our products use natural ingredients from the earth and sea and are free of harmful chemicals and synthetic fragrances and dyes which make them great for everyone. However, some of the skincare products do contain essential oils so be sure to consult with your doctor before any skin treatment.
Will I breakout after a facial?
With the introduction of new products to the skin it is possible that some breakouts may occurs as the impurities are driven to the surface of the skin. This does not always happen, but if it does, the breakouts are usually minimal.
What is an extraction?
It is the manual removal of impurities such as blackheads and pustules.
Sugaring
What is Sugaring?
Sugaring is a natural form of hair removal dating back to ancient Egypt! Using a paste made of sugar, water, and lemons, the ball of sugar is applied against the hair growth and removed with hair growth. Because it’s only warmed to body temp and made from natural ingredients it is a great alternative to waxing for those with sensitive skin.
How do I prepare for sugaring?
The hair in the area being waxed should be about 1/4” to 1/2” thick or approximately the size of a grain of rice. Trimming will be offered at the time of the service for longer hair. Be sure to exfoliate, cleanse, and moisturize the area a few days prior to your appointment.
Can I sugar while I’m on my period?
It is not recommended to be waxed 3 days prior, during, or after your period due to heightened sensitivity. If you choose to get a Brazilian service while on your cycle please wear a tampon.
How far in advance should I book an appointment?
We suggest booking your waxing appointment at least 3-4 days prior to any vacation or event to allow time for the skin to heal.
How often should I be getting sugared?
It depends on the area being waxed and your personal hair growth cycle. A time frame for rescheduling will be suggested at the time of your services. Generally it will be 3-4 weeks between services.